Six Sigma and Government Practices

Six Sigma was originally industrialized for reducing defects and improving the quality of enterprise processes in the manufacturing industry. However, with the amelioration of new concepts and methodologies, Six Sigma concepts are increasingly being implemented in the services sector and in governmental organizations as well. The basic concepts of it can be implemented in all types of governmental organizations such as local bodies, state level organizations and federal government bodies.

By implementing these concepts, governmental organizations can heighten their customer services and growth the unabridged efficiency of the assosication as well. Six Sigma offers the same benefits to governmental assosication as it offers to enterprise organizations in spite of the fact that it has its roots in the manufacturing sector.

Data Collection Tools

Similar Goals and Objectives

Many enterprise organizations have successfully implemented Six Sigma concepts in their enterprise processes and reaped the linked benefits such as reduced operational costs, increased profits, and increased customer satisfaction. Although governmental organizations do not function for development profits, they still have fullness of reasons for implementing Six Sigma concepts and methodologies in their work processes.

The main reasons are often linked to reduction of operational costs and correction of services offered by the organization. The main goal of Six Sigma is to reduce defects or variations within processes and that goal is as valid in governmental organizations as it is in any other enterprise or industry.

Increase customer Satisfaction

Just as businesses serve their customers, governmental organizations also have to serve their customers, who are the citizens of the country. Governmental agencies have realized that the best way to growth customer pleasure is to heighten the quality and efficiency of services rendered, which can be for real achieved by implementing Six Sigma. The services offered by governmental organizations involve interactions with people who can be treated as customers of the organization.

Six Sigma helps in expanding the efficiency of the interaction process by putting in place sufficient systems and controls that are based on facts and statistics. It also helps in altering the opinions, behavior, and decisions of those complicated in rendering services to citizens. The task of altering human behavior is as complicated as development certain changes in a manufacturing process, but by using Six Sigma concepts; governmental organizations can do it with minimum efforts and costs.

Focusing on improving Processes

Governmental institutions must perceive that for getting the full benefits linked with Six Sigma implementations, they will have to work from the ground up, i.e. The concepts will have to implemented at all levels of the assosication even if it takes time. All during the implementation stage, the focus should be on improving the efficiency of processes rather than on achieving a particular task or objective. Once the processes are improved, the goals and objectives will automatically be achieved. This will not only help in getting short-term benefits but also help in achieving necessary long-term improvements.

Practical Uses of Six Sigma Concepts

Implementing Six Sigma concepts will heighten processes in all types of governmental organizations either it is the communal works dept, law enforcement agency, or the sanitation department. Improved processes in turn will help the assosication in offering better services to customers. Six Sigma will also help agencies to cope financial transactions, administrate human resources, reduce waste and reduce operational costs.

Six Sigma implementations in governmental agencies is a relatively new concept, but the fact that it offers inherent benefits has already been proved. By implementing these concepts, the city of Fort Wayne, Indiana, has recently managed to save more than three million dollars. Other governmental organizations can also corollary the example of Fort Wayne for reaping the benefits linked with Six Sigma implementations.

Six Sigma and Government Practices